Last updated: June 2025

At Sahaba Agency, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order.

1. Information We Collect

When you register or place an order, we may collect:

• Personal details: Name, phone number, email address
• Delivery information: Shipping address, district, city
• Order information: Products ordered, quantities, payment details
• Device information: Browser type, IP address (for security purposes)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and shipping updates via WhatsApp or SMS
• Respond to your inquiries and support requests
• Improve our website, products, and services
• Prevent fraud and ensure platform security

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only with:

• Delivery partners / couriers — to complete your order delivery
• Payment processors — to verify and process payments (bKash, Nagad, bank transfers)
• Legal authorities — if required by law

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Your password is always stored in encrypted form and is never visible to anyone, including our team.

5. Cookies

Our website uses cookies to remember your session and cart contents. Cookies are small files stored on your device and help us provide a better experience. You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt out of any promotional communications

To exercise any of these rights, contact us at 01735-999442 or via WhatsApp.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the updated policy.

8. Contact

For any privacy-related questions, please contact us at 01735-999442 or WhatsApp us any time.